Information

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

REFUNDS

We’re proud of what we make and we believe that once you try us you’ll fall in love with natural too. However we recognize that not every product will work for every customer so we’ve made it easy for you to try our stuff without any risk.

We offer a full product satisfaction guarantee. If it turns out that a product isn't for you we will happily refund your purchase or exchange it for a different product for you to try. It doesn’t matter if you have your receipt, or if the product has been used (in fact we hope you’ve tried it). 

All we ask in return is your feedback on why you’re returning it. Your feedback is critical to us as we continue to formulate amazing toxin-free products, so please be honest with us, we really appreciate it!

If you purchased your product from our online store and would like to return it, please email us a canarycottagesoapco@gmail.com 

Thank You,

Sandra .

TERMS OF SERVICE

OVERVIEW
This website is operated by CANARY COTTAGE SOAP CO.. Throughout the site, the terms “we”, “us” and “our” refer to CANARY COTTAGE SOAP CO.. CANARY COTTAGE SOAP CO. offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: [LINK TO REFUND POLICY]

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall CANARY COTTAGE SOAP CO., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless CANARY COTTAGE SOAP CO. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at CanaryCottageSoapCo@gmail.com.

PRIVACY POLICY

Updated Jan 1st 2024.

Thanks so much for visiting canarycottagesoapco.com (the "Site"), operated by Canary Cottage Soap Co. ("we", "us" and "our"). We are committed to protecting your privacy. Through this Notice, we are informing you of our personal information handling practices and security measures, and the reasons for which this information is collected, and the use that is made of this information. This Notice applies to personal information collected through our Site, and personal information collected at our retail locations.

In this Notice, the term "personal information" means information about an identifiable individual and excludes business contact information.

1. WHAT INFORMATION DO WE COLLECT?

When you purchase something from our Site or sign-up to receive newsletters, advertising content, participate in contests or other services, we collect the personal information you give us such as your name, billing address, shipping address, phone number and email address.

If you contact Customer Support, or if our retail staff ask, and you provide your email address at our retail stores, it is either for product return purposes, or for marketing purposes. This should be clearly communicated at the time the information is collected.

When you browse our Site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We also track aggregated web traffic, identify whether users are signed in to our Site, gather information about user interactions, user preferences, which pages are visited, how long visitors are spending on particular pages, and to recognize users when they return to our Site. Our site servers also generate standard traffic log files. We use these files to prepare aggregate traffic statistics for our site. There is no personal information in these aggregated records and log files.

2. WHAT DO WE DO WITH YOUR INFORMATION?

We use personal information to deliver the products and services that you have ordered or requested from our Site, and to allow you to pay for products and services that you have ordered, or to process product returns.

With your permission, we may send you emails or newsletters about our Site, new products and other updates.

You may also choose to leave product reviews, comments, or social media interactions that may identify you. We may use this information to host or display those product reviews, comments, or social media interactions.

We may use user information in a statistical, aggregated and anonymized format, for product improvement purposes, to understand customer preferences such as tracking webpage usage and product interest on an aggregate basis, and to deliver site content and content to users based on user behaviour and preferences.

3. CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

You agree to keep us informed of the correct and current personal information that you supply to us.

4. HOW DO I WITHDRAW MY CONSENT?

If you want to pay for the product(s) and allow us to ship the product(s) to you, then we need the personal information to fulfill this purpose and if you withdraw consent, then we cannot fulfill this purpose.

For marketing or other commercial communications, if you opt-in, and then you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us via email (see the contact information at the bottom of this Notice), or by unsubscribing to marketing communications by using the link in the footer of any of our emails.

5. DISCLOSURE

We may outsource certain aspects of order fulfillment, product delivery, payment processing and subscription services. For example, our PCI-compliant suppliers will use payment information to process your payment, and our order fulfillment providers will ship product to the address that you supply to us. We may also use a third-party provider for our subscription-based services. These suppliers are obligated to maintain confidentiality, and not to retain, share, store or use personal information for any secondary purposes.

For example, our Site is hosted through Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Certain payment data is stored through Shopify’s data storage. They store your data on a secure server behind a firewall.

We may disclose personal information only in accordance with: (a) this Policy; (b) the Terms of Service or other agreements you may have entered into with us; and (c) applicable laws and regulations.

We do not sell or otherwise distribute personal information to external third parties except with your consent or as may be permitted in accordance with this Notice.

6. PAYMENT

If you choose a direct payment gateway to complete your purchase, then our payment provider stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. In the case of subscription services that you may choose, payment card data is stored by our payment provider for recurring payments, as long as is necessary to complete the subscription transactions that you authorize.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

7. THIRD-PARTY SERVICE PROVIDERS

We always seek to work with professional and reputable providers. From time to time, we may change providers, in which case we may transfer personal information from one provider to another through a carefully managed process by which the integrity and security of the information is maintained. If this occurs, personal information will be deleted from the former service provider when the new service provider is engaged.

Some of our third-party providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your personal information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation.

Once you leave our Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Notice or our Terms of Service.

8. SECURITY

To protect your personal information, we take reasonable precautions, and ensure that our service providers take reasonable precautions, to follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

9. COOKIES

Cookies are small pieces of information that are stored by your browser on your computer or device. We use cookies mainly in order to determine traffic on the Site, to transmit anonymous information that is usable by our marketing department, and to personalize the future use you make of the Site. This technology does not systematically place personal information about you at our disposal. It is always possible to no longer be subject to cookies by modifying the settings on your computer or device.

This Site uses certain remarketing services to advertise on third party websites (including Google, Bing and Facebook and other platforms) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our Site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on a Google search results page, or a site in the Facebook network or Google Display Network. Third-party vendors, including Facebook and Google, use cookies to serve ads based on someone’s past visits to our Site. Of course, any data collected will be used in accordance with our own Privacy Notice and Facebook's or Google’s privacy policy.

If you reject cookies, you may still use our Site, though some areas may be functionally limited.

10. A NOTE TO CALIFORNIA RESIDENTS

The California Consumer Privacy Act of 2018 (CCPA) provides California residents with specific rights regarding their personal information:

(a) You have the right to request access to your personal information that we collect, use, sell, or disclose to third parties.

(b) You have the right to request the deletion of your personal information that we collect about you and you have the right to opt-out of selling of your personal information to the third parties.

11. A NOTE TO EU AND UK CITIZENS

We endeavour to comply with the rights given to EU and UK Citizens under the General Data Protection Regulation (GDPR). These rights are as follows:

(a) Correcting your Information - the right to have your personal information updated to ensure it is up-to-date and accurate.

(b) Withdrawing Consent - the right to withdraw your consent to any processing that is currently being done under your consent, e.g. marketing.

(c) Obtaining a copy of your Information - the right to receive a copy of the personal information we hold about you.

(d)Deleting your information - right to request that we delete personal information in certain circumstances.

(e)Data Portability - the right to have us transfer to another controller the personal information that you have provided us with.

(f)Restricting Processing - the right to request a restriction on the processing of your data in some limited circumstances.

(g)Right to object to processing - right to request that we stop processing your data for marketing purposes and in other limited circumstances such as asking us not to process your data by wholly automated means or not to analyse your information for targeted content etc. (also known as profiling).

If you have a concern about how we are handling your personal information, please get in contact with us first so we can try to resolve your concern. If however you feel we have not dealt with your concern and that we are failing to meet our legal obligations, you can report this to your local data protection regulator.

12. CHANGES TO THIS NOTICE

We reserve the right to modify this Notice at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site.

If our Site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

13. QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at canarycottagesoapco@gmail.com or by mail at:

Canary Cottage Soap Co
Attention: Privacy Compliance Officer
558 Route 535
Notre-Dame, NB, E4V2L1